Replacements

If a session isn't usable (the person wasn't who you asked for, the answers were rushed, or the audio was bad) you can ask for a replacement.

Replace a session

From the Sessions tab:

1. Open the session's menu and choose Flag for replacement.
2. Pick a reason:
   • Not who we asked for: didn't match the screener once you heard them.
   • Low effort answers: short, rushed or off-topic.
   • Audio or video problems: hard to hear or understand.
   • Something else: tell us what went wrong.
3. Confirm.

You can also choose Replace for a person on the Participants tab.

What happens next

• The session leaves the study report. The next time you generate or regenerate the study report, it isn't used.
• It doesn't count toward your target, so a new person can take the open place, against the same screener.
• The replaced participant isn't paid for that session.

Remove someone

To take someone out of a study without a replacement, choose Remove from their menu on the Participants tab.